Terms of service
Terms of Service
Effective Date: July 2025
Trading Entity: Mournewood Heritage Group Ltd
By accessing or purchasing from mournewood.store, you agree to the following Terms of Service. These terms govern your use of this website and all transactions with Mournewood Heritage Group Ltd. Please read them carefully.
1. Overview
Mournewood.store is operated by Mournewood Heritage Group Ltd, a limited company registered in the United Kingdom. The terms “we,” “us,” and “our” refer to Mournewood Heritage Group Ltd throughout.
2. Eligibility
This site is accessible to users of all ages. While our offerings are curated primarily for an adult audience, there is no age restriction for browsing or purchasing.
3. Orders & Anti-Fraud Policy
We maintain strict anti-fraud protocols and reserve the right to refuse, cancel, or limit any order at our discretion. This may apply to orders that appear irregular, high-risk, or in breach of our policies.
In the event of cancellation, you will be contacted via the email provided at checkout.
4. Product Availability & Pricing
All products are subject to availability. We reserve the right to alter pricing or discontinue items without prior notice.
5. Resale
We permit the resale of items purchased through this site. However, any warranties, guarantees, or customer support are strictly limited to the original purchaser and do not extend to third-party buyers.
6. Returns & Refund Limitation
Please note that most items are made-to-order or limited in nature. As such, returns and refunds are limited and only offered under specific conditions outlined in our Refund Policy. We do not accept returns due to change of mind or minor imperfections consistent with hand-finished production.
7. Customer Conduct
We reserve the right to refuse service to any individual or entity engaging in abusive behaviour, fraudulent activity, chargebacks without cause, or defamatory commentary towards the business or its staff. Misuse of our services may result in permanent account suspension and reporting to relevant authorities.
8. Intellectual Property
All content on this website, including designs, graphics, logos, photography, written material, and site structure, remains the intellectual property of Mournewood Heritage Group Ltd. Any unauthorised use or reproduction is strictly prohibited and may result in legal action.
9. Force Majeure
We are not liable for delays, damages, or failure to fulfil obligations due to events beyond our control, including but not limited to natural disasters, pandemics, shipping restrictions, acts of war, strikes, or governmental interventions.
10. Data & Privacy
We collect personal information essential to processing your order, including your name, email address, and shipping details. Your data will be handled in accordance with our Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by law, Mournewood Heritage Group Ltd disclaims all liability for any indirect, incidental, or consequential damages arising from your use of the site or purchase of our goods. All products are sold “as is,” unless expressly stated otherwise.
12. Governing Law
These Terms of Service and any disputes shall be governed by the laws of Scotland, United Kingdom, without regard to conflict of law principles.